Bakery Manager-Nome

Albertsons Companies•Nome, AK

6d•Onsite

About The Position

The Bakery Manager directs and controls the Bakery Department’s daily operation to meet sales and profit objectives while delivering strong customer service. The role oversees product quality, baking and decorating standards, food safety, sanitation, merchandising, inventory, expenses, records, and customer relations. The manager performs bakery duties as needed and supervises, trains, motivates, schedules, and participates in hiring department personnel. The position requires working knowledge of bakery production and sales duties, effective leadership and communication, and the ability to respond to business activity and maintain compliance with company policies and applicable regulations. The job is performed in a temperature-controlled store environment, with frequent exposure to oven heat, freezer temperatures, flour dust, water, and cleaning agents. The role includes physical work such as standing for long periods, lifting and maneuvering objects up to approximately 40 pounds, pushing and pulling loaded equipment, and using bakery and cleaning equipment. Occasional travel, including overnight travel, may be required. Nights, weekends, and holidays may be required, and scheduled hours will vary.

Requirements

Working knowledge of Bakery Department duties, including Cake Decorator, Baker, and Sales Associate duties, and ability to perform them as required.
Strong communication, leadership, and interpersonal skills, with proven ability to manage people and maximize productivity.
Ability to maintain a professional demeanor when dealing with customers, vendors, and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices to order and label products and plan sales, inventory, and scheduling.
Understanding of company practices and Bakery Department policies and procedures, with ability to judge and react to business activity.
Extensive working knowledge of profit and loss statements.
Basic knowledge of employment laws and workplace practices.
Knowledge of basic math, weights, and measures.
Ability to comply with company grooming standards and dress code.
Ability to use cleaning supplies, including chemicals, and cleaning equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are used.
Ability to frequently reach, lift, and maneuver objects of varying dimensions and weights up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements for decorating, preparing, and packaging products; stand for long periods; walk, bend, stoop, twist, and turn frequently; and occasionally climb ladders.
Manual dexterity and good eye-hand coordination.
Ability to operate ovens, mixers, microwave ovens, bread slicers, scales, and proof boxes, and use knives, scrapers, decorating tools, a trash compactor, and a baler.
Mental alertness to complete work activities safely and accurately.
Good attendance.
Availability for variable scheduled hours and, as required, nights, weekends, and holidays; occasional travel, including overnight travel, may be required.

Responsibilities

Champion corporate and division customer-service programs and meet or exceed customer-service goals.
Plan, organize, and direct day-to-day Bakery Department operations using independent judgment and discretion.
Inspect department sections and take corrective measures to ensure product quality, code-date, sanitation, safety, and security standards.
Oversee and assist with proofing, baking, decorating, slicing, and packaging bakery products.
Implement promotional and seasonal displays, prevent shrink, and control expenses.
Complete and monitor daily logs, purchase reports, sales and labor reports, ad-item movement records, and other required paperwork.
Order, check, receive, and control inventory; maintain appropriate product quantity, quality, freshness, and inventory levels.
Stock and rotate products, organize the bakery cooler and freezer, conduct inventories, and maintain accurate department records.
Ensure bakery product quality and baking and decorating standards are met.
Merchandise products according to schematics and requirements for advertised items, signage, and product flow.
Comply with retail labeling laws, federal and state regulations, company policies, and health and food-safety standards.
Follow company policy when handling quick-sale items.
Assist customers with special orders, make product suggestions, use suggestive selling, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work areas, freezer, cooler, equipment, and retail cases.
Handle customer relations and respond to customer complaints, reporting matters to the Store Director as appropriate.
Attend required training and sales meetings.
Implement emergency procedures in response to equipment or computer-software malfunctions.
Supervise, motivate, direct, train, and participate in hiring Bakery Department personnel; monitor performance and recommend personnel actions to the Store Director.
Identify and train associates with potential for advancement, and schedule personnel to ensure adequate coverage and service.
Communicate sales goals, department performance, and sales opportunities to department associates.
Resolve associate complaints where appropriate, report actions to the Store Director, and promptly report potential serious policy violations.
Answer and respond appropriately to incoming calls.
Perform all job duties honestly and with integrity, complying with company policies and procedures.