Front End Manager
About The Position
The Front End Manager supervises the store’s front-end operations and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous, efficient customer service and helps keep checkout lines moving while coordinating lane pick-ups. The manager is responsible for the security and proper handling of safes, change funds, cash, deposits, and other transactions. They enforce procedures and applicable laws for payments, age-restricted products, WIC/EWIC, money services, banking, rentals, and related customer-service operations. The position also supports front-end cleanliness, shopping-cart availability, supply and inventory levels, associate scheduling of breaks and lunches, and incoming phone calls. Other duties may be assigned as needed. Food City describes itself as a privately held, family-owned company. It offers flexible schedules and encourages associates to participate in local civic organizations.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to maintain daily contact and interaction with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
- Supervise and monitor front-end operations and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain the security of safes and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage and assist with maintaining inventory levels for items sold in the customer-service area and candy racks.
- Promote and maintain front-end housekeeping, including clean check stands and storefronts, clean and litter-free carts, and a debris-free parking lot; ensure adequate carts are available.
- Enforce company dress-code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment and for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt transactions.
- Follow and enforce applicable laws and company procedures for alcohol, tobacco, other age-restricted products, WIC/EWIC, child labor, anti-money laundering, and money service business compliance.
- Follow procedures for banking and armored car services and for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
