Front End Manager
About The Position
The Front End Manager supervises the overall functions of the store's front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role is responsible for courteous customer service, efficient checkout lines, safe and accurate handling of funds, and compliance with company policies and applicable laws. The manager also maintains front-end cleanliness and supplies, supports customer service transactions, and ensures associates take scheduled breaks and lunches. The position requires on-site attendance during scheduled shifts and the ability to meet standard physical and mental demands. The role involves routine and repetitive tasks, following verbal and written instructions, and interacting with people at various levels. Other duties may be assigned as needed.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
- Ability to maintain constant contact and interaction with individuals at various levels on a daily basis.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous and efficient customer service, ensuring the policy of no more than two customers waiting in line is followed.
- Supervise and monitor front-end functions, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safes and change funds, count the safe during scheduled shifts, and safeguard entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, bank funds, and armored-car transactions are handled and verified according to company policies and procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain adequate inventory in the customer service area and candy racks.
- Maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free carts, and a debris-free parking lot; ensure adequate carts are available.
- Enforce the company dress code, including proper use of name tags.
- Follow procedures for rental equipment and for transactions involving charge accounts, debit, credit, EFS, EBT, gift cards, EWIC, and tax-exempt purchases.
- Know, follow, and enforce applicable laws and company procedures for sales of alcohol, tobacco, and other age-restricted products; WIC and EWIC processing; child labor; and anti-money-laundering and money-service-business compliance.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as needed.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life insurance
- Company-paid disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
