Front End Manager
About The Position
The Front End Manager supervises and monitors front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service, keeps checkout lines moving, and coordinates lane pick-ups. It is responsible for secure and accurate handling of cash, safes, deposits, checks, bank funds, and related financial services, while enforcing applicable company policies and legal requirements. The position also helps maintain front-end cleanliness, shopping cart availability, supply usage, and inventory in the customer service area and candy racks. The manager ensures associates take scheduled breaks and lunches, facilitates incoming phone calls, supports cashier training and checkout tasks, and performs other duties as assigned. Food City describes itself as a privately held, family-owned company that encourages associates to participate in local civic organizations. It offers flexible schedules and emphasizes its associates’ role in the company.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
- Ability to interact daily with individuals at various levels.
- Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service and uphold the policy of no more than two customers waiting in line.
- Supervise and monitor front-end functions and the work of cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain the security of safes and change funds, count the safe during scheduled shifts, secure combinations and keys, and ensure funds are handled and maintained properly.
- Handle cash, deposits, pick-ups, check cashing, tendering, bank funds, and armored car services according to company procedures.
- Monitor and enforce coupon handling, payment, charge account, debit, credit, EFS, EBT, gift card, EWIC, tax-exempt, two-party check, and authorized payroll check procedures.
- Promote use of ValuCard and monitor supply usage.
- Maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free shopping carts, and a debris-free parking lot; ensure enough carts are available.
- Enforce company dress code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment and transactions involving money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Follow and enforce laws and company procedures concerning age-restricted products, WIC and EWIC, child labor, anti-money laundering, and money service business compliance.
- Assist in maintaining inventory levels for items sold in the customer service area and candy racks.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash register operators.
- Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
