Front End Manager

Food City (K-VA-T Food Stores Inc)•Pigeon Forge, TN

11d•Onsite

About The Position

The Front End Manager supervises the total functions of the store’s front end, including cashiers, courtesy clerks, fuel associates, the computer room operator, and lane pick-ups. The role promotes courteous, efficient customer service and helps keep checkout lines moving. It is responsible for security and proper handling of cash, safe and change funds, deposits, check transactions, and other financial services. The manager also ensures associates follow company procedures and applicable laws for payment methods, age-restricted products, WIC/EWIC, money services, and other front-end transactions. The position maintains front-end housekeeping and supplies, shopping-cart availability, and inventory levels in the customer service area and candy racks. It supports staffing schedules and breaks, answers incoming calls, assists with cashier tasks and produce tests, and performs other duties as needed. The role requires on-site attendance during scheduled shifts and regular interaction with customers and associates. Food City describes itself as a privately held, family-owned company focused on serving its communities. It offers flexible schedules and encourages associates to participate in local civic organizations.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain regular contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
Supervise and monitor front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain the security of safes and change funds; count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from banks or armored-car services are handled and secured according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and fees.
Promote ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good housekeeping on the front end, including clean check stands and storefronts, clean carts, and a debris-free parking lot; maintain adequate cart availability.
Know and enforce company dress-code policies, including proper use of name tags.
Follow procedures for rental equipment and enforce laws and company policies concerning age-restricted products, WIC/EWIC, child labor, and anti-money laundering and money-service-business compliance.
Maintain and enforce procedures for charge accounts, debit, credit, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
Assist in maintaining appropriate inventory levels for items in the customer service area and candy racks.
Follow procedures for banking, armored-car services, money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take scheduled breaks and lunches.
Answer and facilitate incoming phone calls.
Assist in administering weekly produce tests to authorized cash-register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Perform other duties as assigned.