Front End Manager
About The Position
The Front End Manager supervises and monitors the overall functions of the front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes courteous customer service, coordinates lane pick-ups, supports efficient checkout operations, and maintains front-end housekeeping, supplies, and shopping-cart availability. The position is responsible for safeguarding and accounting for store funds, cash, deposits, safe and change funds, and related keys and combinations. It oversees check cashing, tendering, banking, armored-car services, and applicable payment, coupon, rental, and customer-service procedures. The manager also helps maintain inventory in customer service areas and candy racks, handles incoming calls, and ensures associates take scheduled breaks and lunches. The role requires following and enforcing company policies and applicable laws concerning security, dress code, alcoholic beverages, tobacco, lottery and lotto tickets, WIC checks, child labor, tax-exempt orders, and other regulated transactions. Other duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient, courteous customer service.
- Supervise and monitor all front-end functions and associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups and assist in keeping checkout lines moving efficiently.
- Maintain the security of safes, change funds, cash, deposits, pick-ups, and other funds; count the safe during scheduled shifts and safeguard entrusted combinations, keys, and numbers.
- Cash and approve checks and monitor compliance with check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and adequate shopping-cart availability on the front end.
- Enforce company dress-code policies, including proper name-tag use.
- Ensure UPS deliveries are logged.
- Follow policies and procedures regarding rental equipment.
- Follow and enforce applicable laws and company procedures for alcoholic beverages, tobacco, lottery and lotto tickets, WIC checks, and child labor.
- Maintain and enforce procedures for charge accounts and debit, credit, EFS, EBT, and gift cards.
- Assist in maintaining appropriate inventory levels for items in the customer service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
- Follow and enforce banking and armored-car service procedures.
- Follow procedures for sales of money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Verify funds received from the bank in accordance with company policies and procedures.
- Answer and facilitate incoming phone calls.
- Follow and enforce policies regarding tax-exempt orders.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Assist cashiers with unloading the bottom of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
