Front End Manager

Food City (K-VA-T Food Stores Inc)•Dalton, GA

11d•Onsite

About The Position

The Front End Manager oversees the store’s front-end operations and team, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role is responsible for courteous customer service, efficient checkout lines, cash and safe security, accurate handling of funds and transactions, and compliance with company policies and applicable laws. The manager also maintains front-end cleanliness and supplies, supports customer service area inventory, coordinates associate breaks, and helps keep checkout operations moving smoothly. Other duties may be assigned as needed.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote efficient, courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
Supervise and monitor all front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator.
Coordinate lane pick-ups.
Maintain safe and change funds, count the safe during scheduled shifts, and secure cash, deposits, pick-ups, safe combinations, keys, and other entrusted credentials.
Know and enforce safe-security policies and procedures, keeping safes locked at all times.
Cash and approve checks and monitor proper check-cashing and tendering procedures.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage.
Maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free shopping carts, and a parking lot free of debris and stray carts; ensure adequate carts are available at the front end.
Enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment.
Know, follow, and enforce applicable laws and company policies for sales of alcoholic beverages, tobacco, and other age-restricted products.
Know, follow, and enforce federal and state laws and company procedures for WIC and EWIC processing.
Maintain and enforce procedures for charge accounts and debit, credit, EFS, EBT, gift card, EWIC, and tax-exempt transactions.
Assist in maintaining proper inventory levels in the customer service area and candy racks.
Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
Follow and enforce policies and procedures for banking and armored car services.
Follow proper procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take scheduled breaks and lunches.
Verify funds received from the bank or armored car services according to company policies and procedures.
Answer and facilitate incoming phone calls.
Know, follow, and enforce company policies regarding child labor laws.
Assist with weekly produce tests for authorized cash register operators.
Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
Know, follow, and enforce anti-money-laundering policies and money-service-business compliance.