Front End Lead Full Time

BJ's Wholesale Club•Woodbridge, VA

10d

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to provide excellent member service and successfully execute membership programs and front-end operations. The role monitors and coaches performance toward membership and member-experience goals, ensures membership products are offered, and helps ensure member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent service to members. The position supervises cashiers, self-checkout, and the membership desk; supports front-end operations and escalated service issues; and serves as a backup cashier or Membership Sales Ambassador when needed. The Front End Lead promotes service standards, member engagement, productivity, safety, inclusion, and team-member development. The role also supports club standards, merchandise promotions, accurate transactions, and daily operational workflows using club systems and tools. Regular, predictable, full attendance is an essential function.

Requirements

Basic math skills.
Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

Prior leadership experience.
Prior membership or sales knowledge and experience.
Prior cashier experience.
Familiarity with AI tools, including ChatGPT.

Responsibilities

Coach, teach, develop, motivate, recognize, and provide input on evaluations of frontline team members.
Supervise the front line, including cashiers, self-checkout, and the membership desk.
Drive membership acquisition, retention, loyalty, and member-experience results.
Set and model service standards, support team members in resolving member concerns, and address or escalate issues as appropriate.
Monitor staffing, delegate work, and ensure compliance with operational standards, policies, and procedures.
Drive front-end member engagement, speed, productivity, and service results using observation forms, productivity boards, and membership reports.
Perform front-end responsibilities, including closing through the point-of-sale system and handling escalated member service issues.
Provide backup cashier and Membership Sales Ambassador coverage when needed.
Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals; load shopping carts when necessary.
Manage self-checkout and scan-and-pan lanes and assist members with operational or technical difficulties.
Collect payments and issue receipts, refunds, credits, or change; apply discounts by scanning and redeeming coupons.
Stay up to date on merchandise promotions, advertisements, and product information.
Supervise the cleanliness of front-of-club member service areas and help teams deliver daily GOLD club standards.
Use the MyWork online task management system to manage workflow and monitor daily club operations.
Maintain a safe, positive, inclusive, and collaborative environment for members and team members.
Perform other assigned duties, including working in other departments as needed.
Maintain regular, predictable, full attendance.

Benefits

Weekly pay.
Access to earned pay before payday through Daily Pay; a fee may apply.
Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Three medical plan options.
Optional dental and vision coverage.
Health Savings Account (HSA) and flexible spending account options.
401(k) retirement savings plan with company match, available to team members age 18 and older.
Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount; eligibility requirements vary by position.

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