Front End Lead Full Time
About The Position
The Front End Lead coaches, teaches, and develops frontline team members to deliver excellent Member service and achieve membership-program and front-end operating goals. The role monitors membership and Member experience results, ensures membership products are offered, and helps ensure Member orders and requests are processed positively, promptly, and efficiently. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent service to Members. The role supervises the front line, including cashiers, self-checkout, and the membership desk. It trains, coaches, motivates, and recognizes team members; supports team engagement and development; and helps create a safe, inclusive, collaborative environment. The Front End Lead sets service expectations, supports resolution of Member concerns, and leads teams in meeting daily GOLD service and club standards. Front-end duties include supporting point-of-sale operations, handling escalated service issues, assisting Members with self-checkout and scan-and-pan lanes, processing payments and transactions, and helping with merchandise scanning and cart loading when needed. The role uses observation forms, productivity boards, membership reports, and the MyWork online task management system to monitor performance and daily operations. It may perform other duties or work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Basic math skills.
- Regular, predictable, full attendance is an essential function of the job.
Nice To Haves
- Prior leadership experience.
- Prior Membership or sales knowledge and experience.
- Prior cashier experience.
- Familiarity with AI tools, including ChatGPT.
Responsibilities
- Supervise the front line, including cashiers, self-checkout, and the membership desk.
- Model excellent Member service and coach, teach, and develop team members to provide it.
- Drive membership acquisition, retention, loyalty, and experience metrics and programs.
- Drive Member engagement, speed, and productivity on the front end.
- Train, coach, motivate, recognize, and provide input on frontline team member evaluations.
- Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
- Perform front-end duties, including closing through POS and addressing escalated Member service issues.
- Assist Members promptly and efficiently, and serve as backup for cashiers and Membership Sales Ambassadors when needed.
- Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals; load shopping carts when necessary.
- Manage self-checkout and scan-and-pan lanes and assist Members with operational or technical difficulties.
- Collect payments and issue receipts, refunds, credits, or change due to Members.
- Stay informed about merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
- Supervise cleanliness of front-of-club Member service areas.
- Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
- Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
- Lead teams in meeting daily GOLD club standards, including stocking, promotional execution, accurate signage, and cleanliness.
- Support a safe, positive, inclusive, and collaborative environment for team members and Members.
- Ensure regular, predictable, full attendance.
Benefits
- Weekly pay.
- Daily Pay access to earned wages before payday; a fee may apply.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match, available to team members age 18 and older.
- Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
