Front End Lead Full Time
About The Position
The Front End Lead oversees the frontline in the absence of the Front End Manager and is responsible for coaching, teaching, and developing frontline team members to ensure excellent member service. The role motivates team members to execute membership programs and initiatives, meet membership and member-experience goals, and carry out front-end operations. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and ensures membership products are offered and member orders and requests are processed positively, promptly, and efficiently. The position leads cashiers, self-checkout, and membership desk operations; supports member engagement, service, speed, productivity, and membership results; and helps maintain safe, positive, clean, and organized club service areas. It also performs front-end cashier and point-of-sale duties, assists with technical issues, and may work in other departments as needed.
Requirements
- Basic math skills.
- Regular, predictable, full attendance.
Nice To Haves
- Prior leadership experience.
- Prior membership or sales knowledge and experience.
- Prior cashier experience.
Responsibilities
- Supervise the front line, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
- Model excellent member service and coach, teach, and develop team members to deliver the same.
- Drive membership metrics through acquisition, retention, loyalty, and experience programs.
- Drive member engagement, speed, and productivity on the front end.
- Train, coach, motivate, recognize, and provide input on evaluations of frontline team members.
- Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
- Perform front-end responsibilities, including closing through POS and handling escalated member service issues.
- Assist members promptly and efficiently, and back up cashiers and Membership Sales Ambassadors when needed.
- Scan merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals, and load shopping carts when necessary.
- Manage self-checkout and scan-and-pan lanes and assist members with operations and technical difficulties.
- Collect payments and issue receipts, refunds, credits, or change.
- Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
- Supervise cleanliness of front-of-club member service areas.
- Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
- Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
