FRONT END/FLOOR SUPERVISOR

The Kroger Co. • Dillon, CO

1d

About The Position

The Front End/Floor Supervisor models exceptional customer service and engagement, remaining visible and approachable to customers and associates. The role oversees front-end operations, including checkout queues, self-checkout, cashier and courtesy-clerk practices, till audits, basket retrieval, associate break schedules, carry-outs, and cleanliness and safety in the front end and restrooms. The supervisor also coaches and supervises direct reports, completes performance reviews, and provides feedback. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous comparable job experience.

Responsibilities

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of customers by greeting, smiling, making eye contact, and thanking them.
• Spend at least 90% of time on the customer-approach side of the checkout lanes.
• Be an approachable, visible source of assistance to customers and associates.
• Maintain self-checkout and front-end queuing standards.
• Coach cashiers, courtesy clerks, and self-checkout attendants on engagement, checkout procedures, and best practices.
• Ensure till audits are performed.
• Supervise the basket retrieval process.
• Maintain break schedules for front-end associates.
• Ensure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions in the front end and restrooms.
• Supervise and coach direct reports in performing their duties.
• Complete performance reviews and provide feedback to direct reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed