CEC-Front End Coordinator Part Time

The TJX Companies, Inc.•Baxter, MN

3d•$16 - $16•Onsite

About The Position

The Front End Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The coordinator trains and mentors Associates, supports register and POS coverage, coordinates breaks, responds to customer concerns, and works with management and Associates to set priorities and improve training effectiveness. The position also supports store shrink-reduction goals, promotes safety, and ensures compliance with labor laws, policies, and procedures. Other duties may be assigned.

Requirements

Availability to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles.
Train and coach Associates on personalizing the customer experience and promoting loyalty programs.
Assign registers, support and respond to POS coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.