FRONT END/ASST DEPT LEADER

The Kroger Co. • Mesa, AZ

2h

About The Position

The Front End/Assistant Department Leader assists the department manager in directing and supervising the Front-end department’s functions, duties, and activities. The role supports day-to-day Front-end operations and helps execute department best practices, goals, and standards while contributing to sales and profit goals and monitoring quality assurance standards.

The position focuses on creating an outstanding customer experience and maintaining a safe, clean environment. The associate demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety, and supports customers and associates through effective communication, teamwork, and service.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming customer environment by answering questions about products sold in the department and store.
• Maintain product knowledge and respond to questions or make product suggestions.
• Assist with monitoring and controlling department supply expenses.
• Assist with managing cash control, sales and cash items, and store records.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Assist store management with preparing the store or department budget, reviewing profit and loss, and taking appropriate action on financial reports.
• Assist with creating and executing budgets and labor schedules in partnership with store management.
• Assist in developing and implementing department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with current, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed