Front End Associate

THE TURNIP TRUCK•Nashville, TN

4d•Onsite

About The Position

The Front End Associate facilitates the shift under the general direction of the Manager on Duty. The role responds to customer-service needs in person and by phone, handles returns and product exchanges according to company policy, addresses front-end POS and computer-system issues, monitors customer traffic, and requests additional cashiers as needed. The associate is expected to provide prompt, respectful service and act as a role model for staff while following company policies, procedures, service standards, and direction from supervisors.

Requirements

One year of cashiering and customer service experience.
Strong understanding of and ability to troubleshoot front-end POS and computer systems.
Ability to read and interpret documents such as the Turnip Truck employee handbook.
Ability to prioritize tasks, multitask, and maintain focus.
Ability to communicate politely and effectively with customers and employees.

Nice To Haves

Interest in natural foods.

Responsibilities

Facilitate the shift under the general direction of the Manager on Duty.
Greet customers and provide friendly, prompt, respectful service in person and over the phone.
Act as a role model for staff.
Handle returns and product exchanges according to company policy.
Address front-end POS and computer-system issues.
Monitor customer traffic and call for additional cashiers as necessary.
Answer phones and route or filter calls to the appropriate departments.
Resolve customer conflicts respectfully and promptly, seeking assistance from supervisors as needed.
Check the communication log and Turnip Truck email throughout each shift.
Follow company service standards, dress-code and uniform policies, and organizational and departmental procedures.
Report for scheduled shifts on time, accept direction, and complete delegated tasks.
Adapt to new guidelines and tasks, maintain confidentiality, and perform tasks at the expected rate.
Organize and prioritize work, maintain focus and productivity, and work toward department goals and expected results.
Communicate openly and honestly with others in the organization and respond constructively to feedback.