Front End Associate

THE TURNIP TRUCK•Nashville, TN

2d•Onsite

About The Position

Under the general direction of the Manager on Duty, the Front End Associate facilitates the shift, handles returns and point-of-sale issues, monitors customer traffic, and calls for additional cashiers as necessary. The role provides customer service in person and over the phone, processes returns and product exchanges according to company policy, and supports the effective operation of the front end. The employee is expected to follow company policies and service standards, communicate respectfully, complete delegated tasks, and maintain productivity throughout scheduled shifts.

Requirements

At least 1 year of cashiering and customer service experience.
Strong understanding of and ability to troubleshoot front-end point-of-sale and computer systems.
Ability to read and interpret documents such as the Turnip Truck employee handbook.
Ability to prioritize work, multitask, and maintain focus.
Ability to communicate politely and effectively with customers and employees.
Interest in natural foods.

Responsibilities

Greet customers and provide friendly, prompt service while serving as a role model for staff.
Answer phones, provide excellent phone service, and route or filter calls to the appropriate departments.
Follow company service standards, dress-code requirements, uniform policies, and organizational and departmental procedures.
Resolve customer conflicts respectfully and promptly, seeking assistance from appropriate supervisors when needed.
Check the communication log and Turnip Truck email throughout each shift.
Report for scheduled shifts on time and follow through on delegated tasks and direction.
Adapt to new guidelines and tasks, maintain job-related confidentiality, and perform tasks at an acceptable rate.
Organize tasks efficiently, maintain focus and productivity, and achieve established departmental goals and expected results.
Respond quickly and respectfully to customer service needs in person and over the phone.
Process returns and product exchanges in accordance with company policy.
Handle returns and point-of-sale issues, monitor customer traffic, and request additional cashiers as needed.