Front End Associate
About The Position
Heinen’s is a leading, family-owned grocery retailer established in 1929, operating 23 locations across the Cleveland and Chicago markets, along with distribution warehouses, a food production facility, and a corporate office. The company describes its culture as associate-first, with emphasis on team members’ well-being, development, and quality of life. The Front End Associate supports checkout operations and customer service while following Heinen’s Diamond Difference Standards. These standards include maintaining a professional appearance, acknowledging customers, continually evaluating store conditions for quality, cleanliness, stock levels, signage, and serviceability, thanking colleagues, and engaging customers when appropriate. The role requires handling checkout equipment and payments, following store procedures and packing standards, adapting daily priorities to business needs, and complying with company, personal safety, and food safety standards. The position may require Saturday, Sunday, evening, and additional hours to meet business needs.
Requirements
- Excellent written and verbal communication skills.
- Sense of urgency and ability to work independently to achieve daily tasks.
- Ability to comply with company policies and standards.
- Ability to work with minimal supervision.
- Production-driven approach and ability to work continuously on repetitive tasks while standing.
- Ability to frequently lift and/or move up to 50 pounds.
- Ability to work in various weather conditions.
- Willingness to work the hours required to meet company objectives, including occasional additional time when business needs require it.
- Willingness to work a non-traditional five-day schedule, including Saturday, Sunday, and evenings.
Responsibilities
- Operate scanners, scales, cash registers, and other electronics.
- Accept payments and ensure prices and quantities are accurate.
- Follow store procedures regarding coupons, gift cards, and purchases of specific items such as alcohol.
- Follow company standards for proper packing.
- Acquire and share knowledge of the store.
- Prioritize daily work based on varying business needs.
- Attend required corporate meetings and training classes.
- Comply with personal and food safety company standards.
- Perform other duties as assigned.
- Maintain a professional appearance and acknowledge and engage customers as appropriate.
- Continuously evaluate store conditions using the 5-Step QCSSS: Quality, Cleanliness, Stock Levels, Signage, and Serviceable.
- Thank colleagues for work well done and reinforce positive behaviors and attitudes.
Benefits
- Competitive compensation.
- Professional development and leadership training programs.
- Paid time off, including paid sick time.
- Flexible scheduling and biweekly scheduling for better work predictability.
- Company-sponsored 401(k) plan for eligible full-time and part-time associates, with a 5% company match.
- Medical and pharmacy coverage for full-time associates.
- Flexible Spending Account and Health Savings Account options.
- Commuter benefit options.
- Company-provided dental and vision coverage for full-time and part-time associates.
- Company-paid life, short-term disability, and long-term disability insurance.
- Closed on seven major holidays.
- Daily professional development and growth opportunities, including leadership development for all associates.
- Associate assistance program.
- Family, parental, and personal leave options.
- 20% discount on Heinen’s products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
