Front End Associate/Cashier

SPECS FAMILY PARTNERS LTD•San Antonio, TX

11d•Onsite

About The Position

The Front End Associate/Cashier provides guests with an extraordinary shopping experience and exceptional service at checkout. The role involves greeting and assisting guests, operating checkout equipment, processing payments, maintaining accurate transactions, and keeping the checkout area stocked and organized. Associates may also stock shelves, check price tags, assist with carry-outs and inventory, answer questions, and address guest complaints courteously. The role requires reliable attendance, cooperation with the team, attention to detail, and the ability to work in a fast-paced environment. Employees must be over age 21 to work at Spec's and maintain a valid TABC Beverage Sellers Permit; in some cases, a valid Food Handlers Permit is also required. The employer provides the TABC course link and login after hiring and pays up to three hours of course time, while deducting the course cost from the employee's paycheck.

Requirements

Must be over 21 years old to work at Spec's.
Must maintain a valid TABC Beverage Sellers Permit; a valid Food Handlers Permit may be required in some cases.
Ability to read, comprehend, and write simple instructions or memos and communicate with coworkers and guests.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals, and calculate discounts and percentages.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form.
Responsible, reliable, and committed to providing exceptional service; patience, friendliness, an outgoing personality, self-direction, and a strong work ethic are needed.
Ability to complete assignments promptly and seek the next task when finished.
Ability to meet the physical demands of the job, including standing, walking, bending, climbing, balancing, reaching, handling, and lifting; lift up to 25 pounds regularly and 50 pounds or more occasionally, and push or pull 50–100 pounds or more occasionally.
Ability to meet vision requirements including close vision, depth perception, and adjustment of focus.
Must attend work according to a management-set schedule, which may vary with business needs.
Must be available to work any shift on Friday or Saturday and be available for at least 80% of all shifts each week.
Previous retail or customer service experience, familiarity with cash handling, basic math skills for cash transactions, and strong communication skills including phone etiquette are listed as qualifications.

Nice To Haves

Previous cashiering experience.
High school diploma or GED.
Bilingual skills.
Previous retail or customer service experience.

Responsibilities

Demonstrate the company mission and core values and maintain uniform standards.
Greet guests warmly and follow the applicable Guest Services script; at Spec's locations, offer the specified discount, ask for the Spec's Key, use the guest's name when possible, offer additional items and the charity of the month, and thank the guest.
Operate cash registers, electronic scanners, computers, and related checkout equipment; look up products and confirm correct barcode pricing.
Suggestively sell and offer add-on items at the register, including the charity of the month.
Monitor merchandise brought to the register and ensure guests are charged for accurate quantities.
Redeem coupons, weigh produce when required, and ask guests to answer pin-pad questions themselves.
Check acceptable identification and use the 36 sign-in process when needed to ensure legal sales.
Receive cash, checks, debit cards, credit cards, and gift cards; issue receipts and change, and accurately count change back to guests.
Bag or box merchandise appropriately and assist with carry-outs when needed and feasible.
Compute and record transaction totals on the daily record sheet; call for a cash drop when the limit is reached, count down the drawer at shift end, and prepare the final drop.
Keep the checkout area clean and neat, avoid overstocking the counter, and ensure register paper, bags, and other checkout supplies are available.
Answer guest questions, provide information, and resolve complaints courteously when appropriate.
Avoid coworker conversations when guests are present and personal cell phone use on the sales floor.
Stock shelves, check price tags, prepare assigned areas for inventory, and assist with inventory as needed.
Carry out management directives and other assigned tasks, which may include restroom cleaning.
Work safely in accordance with company and OSHA regulations.
Work scheduled shifts reliably and on time, collaborate with coworkers, prioritize tasks, and manage stress in a fast-paced environment.