Front End Associate/Cashier

SPECS FAMILY PARTNERS LTD•McAllen, TX

7d•Onsite

About The Position

The Front End Associate/Cashier provides extraordinary shopping experiences and exceptional service at checkout. The role involves assisting guests with purchases, processing transactions accurately, maintaining the checkout area and store appearance, and contributing to a positive shopping experience. Associates are expected to demonstrate company values, follow service standards, maintain a professional demeanor, and complete assigned tasks with care and attention to detail. This position requires working any shift as scheduled to meet business needs. Full-time is typically 35 hours per week; associates must be available for any shift on Friday or Saturday and for at least 80% of weekly shifts. Schedules may vary. Employees must be over age 21 to work at Spec's and must maintain a valid TABC Beverage Sellers Permit; a Food Handlers Permit may also be required in some cases. Spec's provides a link and login information for the TABC course and pays for up to three hours spent taking it, while the course cost is deducted from the employee's paycheck. The role regularly involves standing, walking, bending, climbing, balancing, communicating, and using the arms, hands, and fingers to handle, reach, and lift. Employees must be able to lift up to 25 pounds regularly and up to 50 pounds or more occasionally, and push or pull 50–100 pounds or more occasionally. The position may involve exposure to outside weather conditions; noise is usually moderate. Reasonable accommodations may be made for qualified individuals.

Requirements

Must be over 21 years of age to work at Spec's.
Must maintain a valid TABC Beverage Sellers Permit; a valid Food Handlers Permit may be required in some cases.
Ability to read, comprehend, and write simple instructions or memos and communicate with and understand coworkers and guests.
Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals and calculate discounts and percentages.
Ability to apply common-sense understanding to follow written, oral, or diagram-based instructions.
Responsible, reliable, and committed to providing exceptional service, with patience, friendliness, an outgoing personality, a strong work ethic, and the ability to complete assignments promptly and take initiative.
Ability to manage stress in a fast-paced environment and demonstrate time management, prioritization, attention to detail, teamwork, and cooperation.
Ability to meet the physical demands of the position, including standing, walking, bending, climbing, balancing, lifting, and pushing or pulling as described.
Must meet the scheduled physical attendance requirements, which may vary according to business needs.
Must be available to work any shift on Friday or Saturday and be available for at least 80% of all shifts each week.
Must follow the work schedule; working outside scheduled hours requires District Manager approval.

Nice To Haves

Previous cashiering experience; the employer is willing to train candidates who are willing to learn.
High school diploma or GED, although relevant experience may be considered in place of education.
Previous retail or customer service experience.
Familiarity with cash-handling procedures.
Knowledge of basic math for cash transactions.
Strong communication skills, including phone etiquette.
Bilingual skills.

Responsibilities

Demonstrate the company's mission statement and core values and maintain the required uniform standard.
Greet guests warmly and follow the applicable Guest Services script, including offering specified discounts, asking for loyalty credentials, suggesting additional items, offering charitable contributions, and thanking guests where applicable.
Operate cash registers, electronic scanners, computers, and related checkout equipment; look up product UPC codes or prices as needed and scan the correct barcode.
Suggestively sell products and add-on items at the register.
Check merchandise brought to the register to ensure guests are charged for accurate quantities.
Redeem coupons, weigh produce when required, and ask guests to answer pin-pad questions themselves.
Check acceptable identification and use the required sign-in procedure when needed to ensure legal sales.
Accept cash, checks, debit cards, credit cards, and gift cards; issue receipts and correct change, and accurately count change back to guests.
Bag or box merchandise appropriately and assist with carry-outs when needed and feasible.
Record transaction totals on the daily record sheet, call for a cash drop when the limit is reached, and count down the drawer and prepare the final drop at the end of the shift.
Keep the work area clean and neat, avoid overstocking the counter, and ensure checkout supplies such as register paper and bags are available.
Answer guest questions, provide information, and handle guest complaints courteously and respectfully when appropriate.
Avoid coworker conversations when guests are present and avoid personal cell phone use on the sales floor.
Stock shelves, check price tags, prepare assigned areas for inventory, and assist with inventory as needed.
Follow management directives, cooperate with the team, prioritize tasks, manage time, and perform assigned projects, including cleaning tasks when assigned.
Follow company and OSHA safety regulations and maintain required attendance and punctuality.