Front End/4Th Person

Kroger•Lake Forest, CA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the Customer 1st Manager in achieving department sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end functions and activities. Support day-to-day Front-end operations and the execution of department best practices, goals, and standards. In the absence of the Store Manager, Co-Manager, and Customer 1st Manager, accept full responsibility for operating the entire store. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or equivalent.
Management experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Responsibilities

Welcome customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and requests for suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with cash control, money transfers to and from registers and store safes, sales and cash items, and store records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Implement department action plans to achieve desired results.
Collaborate with Front-end associates, promote teamwork, and maintain a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain Key Retailing standards and initiatives.
Perform effective Prime Time Store Walks for Fresh and Non-Perishable Departments.
Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business requires.
Apply basic knowledge of Store Financials, including the Store Operating Statement, Key Card, Gross Profit, Cost and Retail, and basic math.
Make sound decisions in the store's financial interests under pressure in a fast-paced environment.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.