Front End/4Th Person

Kroger•San Clemente, CA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the Customer 1st Manager in achieving department sales and profit goals, monitoring quality assurance standards, directing and supervising Front-end functions, and supporting day-to-day operations. Help execute department best practices, goals, and standards. Assume responsibility for operating the entire store when the Store Manager, Co-Manager, and Customer 1st Manager are absent. Embrace the Customer 1st strategy and encourage associates to deliver excellent service while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or equivalent.
Management experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to customer questions and make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with cash control, transfers of money to and from registers and store safes, and the management of sales, cash items, and store records.
Manage Front-end associate schedules to provide adequate department coverage.
Implement department action plans to achieve desired results.
Collaborate with Front-end associates, promote teamwork, and maintain a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure Key Retailing standards and initiatives are maintained.
Conduct effective Prime Time Store Walks for Fresh and Non-Perishable Departments.
Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business requires.
Apply basic knowledge of store financials, including the Store Operating Statement, Key Card, gross profit, cost, and retail.
Make sound decisions in the store's financial interests under pressure in a fast-paced environment.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.