FRONT END/4TH PERSON

The Kroger Co.•Lake Forest, CA

About The Position

The Front End/4th Person supports the Front-end department by helping deliver exceptional customer service and maintaining a safe, clean environment. The role assists the Customer 1st Manager with sales and profit goals, quality assurance standards, and the direction and supervision of department functions and daily operations. It helps execute departmental best practices, goals, and standards, and encourages associates to provide excellent customer service while upholding the company's values of respect, honesty, integrity, diversity, inclusion, and safety. In the absence of the Store Manager, Co-Manager, and Customer 1st Manager, this role accepts responsibility for operating the entire store. The position also supports store financial and cash-control activities, scheduling, merchandising and in-stock conditions, safety, and compliance with applicable laws and company guidelines.

Requirements

High school diploma or equivalent.
Management experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to customer questions and make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with cash control, transfers of money to and from registers and store safes, and management of store sales, cash items, and records.
Schedule Front-end associates to provide adequate department coverage.
Implement department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain Key Retailing standards and initiatives.
Perform Prime Time Store Walks for Fresh and Non-Perishable departments.
Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as needed throughout the day.
Demonstrate basic knowledge of store financials, including the Store Operating Statement, Key Card, gross profit, cost and retail concepts, and basic math.
Make sound decisions in the store's financial interests under pressure in a fast-paced environment.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Act with honesty and integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.
Accept responsibility for operating the entire store when the Store Manager, Co-Manager, and Customer 1st Manager are absent.