FRONT END/4TH PERSON

The Kroger Co.•Los Angeles, CA

12d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the Customer 1st Manager in achieving department sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. Support daily Front-end operations and help execute the department’s best practices, goals, and standards. Accept responsibility for operating the entire store when the Store Manager, Co-Manager, and Customer 1st Manager are absent. Promote the Customer 1st strategy and encourage associates to provide excellent service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes customer assistance and product knowledge, supply expense monitoring, cash control and recordkeeping, associate scheduling, implementing action plans, supporting teamwork, maintaining in-stock conditions, and ensuring compliance with food safety, retail, safety, and legal requirements. It also involves store walks, basic financial and mathematical work, maintaining temperature logs, inspecting equipment, and reporting safety risks and incidents. The employee must perform the position’s essential functions with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Management experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Responsibilities

Create a welcoming environment and answer customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with cash control, money transfers to and from registers and store safes, sales and cash items, and store records.
Manage Front-end associate scheduling to provide adequate department coverage.
Implement department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Maintain a positive attitude.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain Key Retailing standards and initiatives.
Conduct effective Prime Time Store Walks for Fresh and Non-Perishable Departments.
Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as needed throughout the day.
Demonstrate basic knowledge of Store Financials, including the Store Operating Statement, Key Card, Gross Profit, Cost and Retail concepts, and basic math.
Make sound decisions in the store’s financial interests under pressure in a fast-paced environment.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.
Accept responsibility for store operations when the Store Manager, Co-Manager, and Customer 1st Manager are absent.
Encourage associates to deliver excellent customer service.