Front End/4Th Person

Kroger•Los Angeles, CA

11d

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean environment that encourages customers to return. Assist the Customer 1st Manager in meeting department sales and profit goals, monitoring quality standards, and directing and supervising Front-end functions and activities. Support day-to-day operations and help execute department best practices, goals, and standards. In the absence of the Store Manager, Co-Manager, and Customer 1st Manager, assume full responsibility for operating the entire store. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or equivalent.
Management experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with cash control, transfers of money to and from registers and store safes, and management of store sales, cash items, and records.
Schedule Front-end associates to provide adequate department coverage.
Implement department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork; display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain Key Retailing standards and initiatives.
Conduct effective Prime Time Store Walks for Fresh and Non-Perishable departments.
Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business dictates.
Demonstrate basic knowledge of store financials, including the Store Operating Statement, Key Card, and the concepts of gross profit, cost, and retail, as well as basic math.
Make sound decisions in the store's financial interests while working under pressure in a fast-paced environment.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.