FRONT END/4TH PERSON

The Kroger Co.•Torrance, CA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the Customer 1st Manager in achieving department sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. Support day-to-day Front-end operations and the execution of departmental best practices, goals, and standards. Assume responsibility for operating the entire store when the Store Manager, Co-Manager, and Customer 1st Manager are absent. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

High school diploma or equivalent.
Management experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with cash control, money transfers to and from registers and store safes, and management of store sales, cash items, and records.
Manage Front-end associate scheduling to provide adequate department coverage.
Implement department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Maintain a positive attitude.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain Key Retailing standards and initiatives.
Conduct effective Prime Time Store Walks for Fresh and Non-Perishable departments.
Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business requires.
Demonstrate basic knowledge of store financials, including the Store Operating Statement, Key Card, Gross Profit, Cost and Retail concepts, and basic math.
Make sound decisions in the store's financial interests under pressure in a fast-paced environment.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.
Operate the entire store in the absence of the Store Manager, Co-Manager, and Customer 1st Manager.