Front Desk Opportunity!

Remington Hospitality•Omaha, NE

8d•Onsite

About The Position

This role involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. The position also requires assisting in pre-registration and blocking of reservations when necessary, accurately posting all charges, and managing credit card information from guests. A comprehensive understanding of the Front Office computer or manual system, hotel rates, discounts, reservations, and cancellation/relocation procedures is essential.

Requirements

Be guest focused, and a problem solver.
Enjoy working as and being part of a team that provides great experiences for our guests!

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage credit card information from guests for payment of hotel charges.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations.
Take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.