Front Desk

Dave & Buster's•Nashville, TN

12d•$13 - $19

About The Position

The Front Desk/Host position creates a positive, welcoming first impression for Guests and guides them through retail, game rental, and dining experiences. Team Members greet and assist Guests, manage the flow of arrivals and seating, communicate wait times, process transactions, and help maintain a clean, stocked, and organized front desk and host area. They work cooperatively with other Team Members and notify the Manager about problems or Guests who appear dissatisfied. Restaurant, retail, or cashier experience is preferred but not required. Team Members must be at least 16 years old and able to communicate effectively in English. The stated salary range is $13 to $18.75.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English and articulate clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred, but not required.

Responsibilities

Greet Guests warmly upon arrival, guide them as needed, and bid them farewell when they leave; ensure their experience was satisfactory and invite them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and Guest dining experiences.
Keep the supervisor informed of problems or unusual matters and take corrective action when appropriate or suggest alternatives.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; ensure menus are clean, maintained, and stocked, and discuss problem areas with the Manager.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business dictates.
Notify the Manager when a Guest appears unhappy and respond calmly to dissatisfied Guests, bringing issues to the Manager’s attention.
Help turn tables by identifying open tables and bussing and cleaning them as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests from the front doors, direct them as needed, and communicate wait-time information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and promptly, process Guest transactions, and reconcile monies from assigned banks.
Complete To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.