Front Desk

U.S. Dermatology Partners • Phoenix, AZ

21d • Onsite

About The Position

The front desk clerk performs routine clerical, secretarial, and administrative work, including answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The role supports patient processing and access to clinic facilities and services while following safety policies and procedures and contributing to high-quality customer service. This position has no supervisory responsibilities.

Requirements

• At least one year of retail or clinical front desk experience is preferred.
• Detail-oriented, professional, and reliable.
• Management and organizational skills to support leadership of this function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate needs.
• Ability to communicate effectively in English, verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to the job function.
• Knowledge of state and federal regulations for this position and a general understanding of HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers the central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone; responds to inquiries from employees, patients, and others, and refers them to the appropriate manager, co-worker, healthcare giver, or department when necessary.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other material.
• Assists patients with the use of practice or clinic facilities and services.
• Adheres to safety policies and procedures while supporting high-quality service and customer care.
• Performs other duties that may be necessary or in the organization's best interest.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed