Front Desk

Arch Amenities Group • Philadelphia, PA

11d

About The Position

The Front Desk Associate greets guests and members, builds relationships and trust, welcomes new clients, answers inquiries, and maintains thorough knowledge of the facility, services, and amenities. The role may involve processing transactions, handling money, and contributing to facility cleanliness. The associate helps ensure secure facility access, delivers service consistent with Arch Amenities Group standards, supports program enrollment and reservations, and assists with routine operational and maintenance-related tasks.

Requirements

• High school diploma; a college degree is preferred.
• Customer service experience.
• Previous experience handling money.
• Excellent communication and customer service skills, and a strong work ethic.
• Efficient, well organized, and able to handle several duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic, and motivational.
• Strong team player.
• Proficiency with appropriate computer skills and office equipment.
• Ability to lift 25 pounds.
• Availability to work nights, weekends, and holidays.
• Ability to stand for long periods.
• Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• Regular use of hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

Nice To Haves

• College degree.

Responsibilities

• Provide a welcoming experience for members and guests in accordance with Arch Amenities Group mission, values, expectations, and brand standards.
• Follow facility and Arch Amenities Group policies.
• Report incidents and accidents to the Facility Manager.
• Submit paperwork and financial reports according to company policy, when applicable.
• Maintain department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintain monthly inventory of supplies and products, when applicable.
• Learn about the facility and its amenities to communicate effectively with members and guests.
• Help ensure that only members and guests access the facility and that it remains safe and secure.
• Greet guests warmly with a smile and direct eye contact.
• Assist members and guests with reservations, directions, phone numbers, and other requests.
• Use shift time efficiently by checking equipment, locker rooms, inventory, and other areas; arrange appropriate coverage when leaving the desk.
• Keep the work area free of clutter and personal effects.
• Share relevant information with coworkers at shift change and maintain staff communication books.
• Inform the facility manager of member, guest, or facility issues.
• Enroll members and guests in programs and make spa service and personal training reservations, when applicable.
• Receive payments for goods and services and account for funds properly.
• Reconcile daily sales, deposits, and receipts, when applicable.
• Assist staff with lifting and storing facility equipment, furniture, and products, and with facility upkeep and event preparation.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED