Front Desk

HealthCARE Express • Marshall, TX

6d

About The Position

HealthCARE Express is hiring a Front Desk Team Member, also called a Director of First Impressions (D.O.F.I.), to support the front office in a busy urgent care clinic. The role is central to the patient experience and clinic flow, welcoming patients and helping them feel comfortable while keeping administrative tasks organized and moving throughout the day.

The D.O.F.I. greets and checks in patients, verifies demographic and insurance information, answers incoming calls and patient questions, collects payments, provides receipts, and scans documents into patient charts. The role also involves maintaining accurate information in the clinic system, protecting patient confidentiality, and coordinating with the clinical team to support patient flow. The schedule is full-time, with 12-hour shifts, typically 8:00 AM–8:00 PM, rotating Saturdays typically 8:00 AM–4:00 PM, and 30 or more hours per week. The schedule may vary based on clinic needs. Pay starts at $15.00 per hour and is based on experience.

HealthCARE Express describes its culture as focused on teamwork, personal growth, celebrating wins, and providing opportunities to learn and grow. The company operates urgent care and specialty services across Texas, Arkansas, Oklahoma, and Louisiana.

Requirements

• Friendly, dependable, and comfortable working with the public.
• Organized and able to manage multiple tasks in a fast-paced environment.
• Confident using computers and learning new systems.
• Strong communication and customer service skills.
• Professional and respectful when handling confidential information.
• Flexible, team-oriented, and willing to help wherever needed.

Nice To Haves

• Previous medical office or healthcare experience.
• A basic understanding of HIPAA.

Responsibilities

• Greet and check in patients.
• Verify patient demographic and insurance information.
• Answer incoming calls and patient questions.
• Collect payments and provide receipts.
• Scan documents into patient charts.
• Maintain accurate information in the clinic system.
• Protect patient confidentiality.
• Work with the clinical team to keep patient flow moving.
• Help where needed and remain flexible as clinic needs change.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• Accident and critical illness coverage
• Benefit Time Off
• Bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed