Part-time Front Desk

Boston Brain Center•Norwood, MA

4d•Onsite

About The Position

This position is for weekdays only. Key Responsibilities include patient reception and customer service, appointment scheduling, patient records management, billing and payments, administrative support, insurance verification, communication and coordination, and problem-solving.

Requirements

High school diploma or equivalent
Previous experience in a healthcare setting, preferably in a rehabilitation or neurology clinic.
Strong interpersonal and communication skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Knowledge of medical terminology and billing procedures.
Understanding of HIPAA regulations and patient confidentiality.

Nice To Haves

Additional education or certification in office administration or medical billing is a plus.

Responsibilities

Greet and assist patients, visitors, and staff in a professional and friendly manner.
Answer incoming calls, respond to inquiries, and direct calls to appropriate personnel.
Provide information about clinic services, hours, and policies.
Schedule and confirm patient appointments using the clinic’s scheduling software.
Coordinate appointment reminders and follow-up calls to reduce no-shows.
Manage rescheduling and cancellations efficiently to optimize the clinic’s appointment calendar.
Accurately enter and update patient information in the electronic medical record (EMR) system.
Maintain confidentiality and security of patient records in compliance with HIPAA regulations.
Prepare and organize patient files for appointments.
Collect and process patient payments, co-pays, and insurance information.
Assist patients with billing inquiries and provide information on payment options.
Reconcile daily cash receipts and prepare deposit slips.
Assist with administrative tasks such as filing, faxing, scanning, and photocopying.
Manage office supplies and ensure the front desk area is tidy and organized.
Assist clinical staff with administrative needs as required.
Verify patient insurance coverage and benefits prior to appointments.
Obtain necessary pre-authorizations and referrals for treatments.
Communicate effectively with clinical and administrative staff to ensure smooth operations.
Coordinate with other departments and external providers as needed.
Address and resolve patient concerns and complaints in a professional and timely manner.
Escalate issues to the Office Manager/Clinic Administrator when necessary.