Front Desk

Dave & Buster's•Sevierville, TN

24d•$7 - $17

About The Position

The Front Desk and Host position ensures that Guests have a positive and welcoming first impression of Dave & Buster’s. Team Members guide Guests through retail, game rental, and dining experiences while delivering an enthusiastic and friendly experience. The role includes greeting and directing Guests, managing seating and wait times, processing transactions, and maintaining the Front Desk and Host station. Team Members work in a fast-paced, noisy environment and must be able to communicate clearly with Guests and coworkers.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must be friendly, smile frequently, and communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to remain calm when responding to dissatisfied Guests.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests upon arrival with a positive attitude and enthusiasm, and bid them farewell while ensuring their experience was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including menus and necessary supplies; discuss problem areas with the Manager.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain a cooperative and harmonious working relationship with other Team Members and assist them as needed or as business requires.
Notify the Manager when a Guest appears unhappy.
Help manage table-turn timing by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage Guest flow from the front doors, assist Guests efficiently, and direct them as needed.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and promptly; process Guest transactions and reconcile money from assigned banks.
Complete To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Follow dress guidelines and maintain a neat, clean, and professional appearance.
Respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.