Front Desk
About The Position
The Front Desk employee greets guests, provides customer service, monitors access to the community, and supports resident and property security. The role coordinates with office administrative staff to maintain unit owner information, handles resident phone calls professionally, monitors and reports rule violations and unusual incidents, and maintains control of keys. The employee must know how to respond to fire alarms and emergencies, contact police or fire services when needed, and coordinate emergency response with management and relevant services. The position also includes writing daily activity and incident reports and reporting maintenance issues to the Association office. Work is indoors, with frequent sitting and standing and a low-to-moderate noise level. The work schedule is determined by the property and may change to meet business needs. No travel is expected. The employee reports to the department supervisor and/or the Association Manager of the community. Duties may change, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
Nice To Haves
- Some college.
- Bilingual English/Spanish.
- Previous work experience in the hospitality industry.
Responsibilities
- Greet guests while standing upright and provide high-quality customer service.
- Monitor and authorize entry and departure of employees, visitors, and others, following all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
- Use proper, clear, and professional phone etiquette for calls to and from residents.
- Report observed violations of the Rules and Regulations.
- Observe precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key control system and ensure keys are locked and accounted for at all times.
- Know how to operate the fire alarm system and report incidents to management.
- Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance issues, including burned-out lights, leaks, and broken equipment, to the Association office daily.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
