Front Desk

U.S. Dermatology Partners • Lee's Summit, MO

6d • $18 - $19

About The Position

The front desk clerk performs routine clerical, secretarial, and administrative work, including answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The position maintains office procedures and supports administrative tasks while helping patients use the practice or clinic’s facilities and services. The role follows applicable safety policies and procedures and supports high-quality service and a strong customer-service culture. Other duties may be performed when necessary or in the organization’s best interest. This position has no supervisory responsibilities.

Requirements

• Detail-oriented, professional, and reliable.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional needs, and teammate support.
• Ability to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to the job function.
• Knowledge of state and federal regulations for this position and a general understanding of HIPAA guidelines.

Nice To Haves

• One or more years of retail or clinical front desk experience.

Responsibilities

• Maintain office procedures and assist with administrative tasks.
• Answer the central telephone system and direct calls appropriately.
• Receive the public, answer questions in person and by telephone, respond to inquiries from employees, patients, and others, and refer inquiries to the appropriate person or department when necessary.
• Operate office machines and computers as needed to ensure patients are processed correctly and effectively.
• Duplicate and distribute materials as necessary.
• Compose, type, and edit correspondence, reports, memoranda, and other materials.
• Assist patients with the use of practice or clinic facilities and services.
• Follow safety policies and procedures while supporting a culture of high quality and great customer service.
• Perform other duties that may be necessary or in the best interest of the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed