Front Desk

Good Hospitality Services•Crown Point, IN

13d

About The Position

The Front Desk position is responsible for registering guests, assigning rooms, and checking guests out promptly and courteously. The employee provides routine and varied information to guests and fellow employees in a pleasant, tactful manner. The role also handles reservations, telephone calls, mail, guest inquiries and complaints, incidental charges, and front-desk cash procedures. Additional duties include inspecting conference rooms and common areas, maintaining the immediate work area, and washing, drying, and folding laundry during the shift. The employee must comply with company policies, procedures, and safety standards and report to work in a clean, pressed uniform.

Responsibilities

Receive shift instructions and the cash drawer from the Manager, and review the Front Desk Log.
Count and verify bills and coins in the drawer.
Generate current house-status and pre-registration reports.
Compare housekeeping reports with house status, resolve discrepancies with housekeeping, and perform daily bucket checks.
Check in guests, establish credit, and assign rooms according to standard operating procedures.
Verify guest-history information, issue room keys, and answer guest inquiries.
Answer the switchboard promptly, relay calls, and record messages.
Receive and sort incoming mail and prepare outgoing mail.
Pre-block and pre-register groups or tours as assigned.
Receive documents and place wake-up calls.
Post incidental charges to guest folios.
Check out guests, finalize folios, collect payment, and obtain room keys.
Resolve customer complaints and record specific complaint information.
Maintain and clean the immediate work area.
Balance the drawer at the end of the shift, prepare the cash drop, and record it on the Cash Drop Log.
Record significant information in the Front Desk Log.
Comply with company policies, practices, procedures, and safety standards.
Inspect conference rooms and common areas daily to ensure security standards are met.
Report to work in a clean, pressed uniform.
Stay familiar with local competition and rates.
Attend and participate in staff meetings.
Handle incoming reservations and record them properly.
Maintain familiarity with local restaurants, gas stations, and other surrounding-area information.
Handle inquiries by phone and in person, and provide property tours when possible.
Perform daily hotel-availability checks in the area.
Wash, dry, and fold laundry during the shift according to Laundry Attendant guidelines.
Perform other duties as needed, assigned, or requested.