Front Desk

Dave & Buster's•Torrance, CA

13d•$17 - $20

About The Position

The Front Desk/Host position creates a positive and welcoming first impression for Guests at Dave & Buster’s. This role guides Guests through retail, game-rental, and dining experiences, while helping manage the flow of Guests and supporting a cooperative, productive working environment. Team Members should be friendly, communicate effectively, maintain a neat and professional appearance, and respond calmly to dissatisfied Guests while bringing concerns to a Manager’s attention. Restaurant, retail, or cashier experience is preferred but not required. Candidates must be at least 16 years old and able to read and communicate in English. The work may take place during days, nights, and/or weekends in a noisy, fast-paced environment with distractions. The position requires frequent Guest interaction, standing and walking for the entire shift, and lifting and carrying up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred, but not required.

Responsibilities

Greet Guests warmly upon arrival, guide them as needed, and bid them farewell while checking that their experience was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and Guest needs at the front desk.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Maintain cleanliness and organization of the Front Desk and Host station, including cleaning and stocking menus and restocking supplies.
Discuss problem areas with a Manager and promptly report significant problems or unusual matters, taking corrective action or suggesting alternatives when appropriate.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain favorable working relationships with other Team Members and assist them as needed or as business requires.
Notify a Manager about Guests perceived to be unhappy and calmly address dissatisfied Guests, bringing issues to a Manager’s attention.
Help manage table turns by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to promote fairness and balance in dining areas.
Manage the flow of Guests from the front doors, direct them as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Process Guest transactions efficiently and accurately, including timely bill calculations and reconciliation of monies from assigned banks.
Complete accurate transactions for To Go orders.
Sell merchandise from the Front Desk, if applicable.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.