Front Desk- Full Time

Urologic Specialists of Oklahoma Inc•Fort Smith, AR

About The Position

The Front Desk position provides patient-facing customer service and administrative support in a clinic. The role greets patients, acts as a liaison between patients and staff, handles sensitive information respectfully, and supports a professional, welcoming experience. Responsibilities include entering patient information into PCIS, guiding patients through required paperwork and iPad use, scanning documents, completing EMR tasks, managing appointments, and maintaining patient records in UroChart. The position also verifies Medicaid insurance eligibility, contacts patients about appointments when the system cannot reach them, and collects and balances payments and co-pays. The role works collaboratively with co-workers, physicians, patients, patients’ families, and clinic personnel. It requires dependable attendance, adherence to clinic policies and procedures, attention to detail, sound judgment, initiative, and the ability to work well under pressure. Physical requirements include prolonged sitting, repetitive hand or wrist motion, and occasional lifting of more than 25 pounds.

Requirements

High school diploma.
Six months to one year of work experience involving public contact, or equivalent background.
Good judgment and discretion when greeting and screening patients and obtaining personal information for medical records.
Tact, diplomacy, thoroughness, accuracy, and attention to detail.
Basic typing skills at 45 words per minute.
Pleasant voice and ability to work well under pressure.
Ability to work as part of a team to complete daily assigned tasks.
Initiative to stay productive during idle times.

Nice To Haves

Computer experience.
Insurance experience.

Responsibilities

Greet patients in a friendly, professional manner and serve as a liaison between patients and staff.
Handle difficult situations tactfully, remain calm under pressure, respect patient confidentiality, and provide excellent customer service.
Enter patient-provided information completely and accurately into PCIS.
Instruct patients on completing HIPAA and other required paperwork and using the iPad; verify forms are complete and signed.
Scan paperwork and patient information into the appropriate systems in a timely manner and according to established procedures.
Make follow-up appointments, move appointments between days as needed, and add appointments for walk-in patients.
Complete assigned tasks within the EMR.
Take patient photographs and import them into UroChart; add patients’ preferred pharmacy information to UroChart.
Verify insurance eligibility for Medicaid patients and scan supporting documentation into PCIS.
Call patients to confirm appointments when the system is unable to reach them.
Collect payments and co-pays for visits and prescriptions.
Balance receipts and money daily, and total and transmit daily credit card payments according to guidelines.
Complete duties promptly, assist co-workers when time allows, communicate information and concerns, and contribute ideas and solutions for improving operations.
Maintain a positive, cooperative, detail-oriented, and professional approach; use judgment to address problems and ask for help when needed.
Follow clinic policies and procedures concerning dress code, parking, HIPAA and compliance training, personal phone use, working hours, time-off requests, and attendance.