Front Desk

Dave & Buster's Inc.•Torrance, CA

14d•$17 - $20

About The Position

The Front Desk and Host position ensures that Guests have a positive, welcoming first impression of Dave & Buster’s. Team Members guide Guests through retail, game rental, and dining experiences, deliver friendly service, coordinate front desk operations, and help maintain the flow and cleanliness of dining areas. The role requires effective communication with Guests and coworkers, a positive attitude, and the ability to respond calmly to Guest concerns.

Requirements

Must be at least 16 years of age.
Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at responding calmly to dissatisfied Guests and bringing issues to the Manager’s attention.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Welcome Guests with a positive attitude and enthusiasm; assist them with their needs and direct them as appropriate.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Keep the immediate supervisor informed about significant problems or unusual matters, take corrective action when appropriate, and suggest alternatives.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including keeping menus clean and stocked.
Check and restock necessary supplies and bring work areas up to standard.
Discuss problem areas with the Manager.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain cooperative working relationships with other Team Members.
Notify the Manager about Guests who appear unhappy.
Assist other Team Members as needed or as business dictates.
Help manage table-turn timing by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests from the front doors and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and promptly.
Greet and assist Guests while processing transactions.
Reconcile monies from assigned banks.
Complete To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Follow dress guidelines and maintain a neat, clean, and professional appearance.