Front Desk/Technician
About The Position
The Front Desk/Technician provides front desk and technician support to store or clinic clients and patients. The role supports the Doctor and Office Manager in maintaining excellent patient flow and resolves concerns raised by internal and external customers to help achieve a high degree of customer satisfaction. Front desk work includes greeting patients, providing customer service, answering phones, verifying and scanning insurance information, explaining processes and exam pricing when asked, checking in and pretesting patients, collecting required information and copays, processing payments, dispensing eyewear and contacts, ordering contacts, and carefully adjusting or fitting eyewear. Technician work includes assisting with patient care and eye examinations, gathering medical histories, preparing patients for and administering visual tests, maintaining examination records and inventory, cleaning equipment, scheduling appointments as needed, assisting with eyewear dispensing and minor adjustments, and showing patients how to wear and care for contact lenses. The position also takes personal ownership of individual and store results and performs other duties as assigned.
Requirements
- One to two years of experience in retail, customer service, optical retail, or related work.
- Intermediate computer skills and knowledge.
- Strong communication skills to work with a diverse client group across socioeconomic backgrounds.
- Enjoy working as part of a team to support patient care.
- Enjoy working in a fast-paced environment.
- Strong organizational skills.
- Effective verbal and written communication skills.
- Ability to learn, support change management, and assimilate new information quickly.
- Ability to use independent judgment and discretion to resolve problems and recognize when more complex issues should be escalated to the Office Manager.
Nice To Haves
- Bilingual in English and Spanish.
- Experience or understanding of the healthcare industry or terminology.
- Previous front desk or technician experience.
Responsibilities
- Provide front desk and technician support to clients and patients.
- Support the Doctor and Office Manager in maintaining excellent patient flow.
- Address internal and external customer concerns in a manner that supports customer satisfaction.
- Verify insurance before the doctor encounter and scan it before the visit.
- Greet patients professionally and provide exceptional customer service.
- Answer phones properly and promptly.
- Explain processes and exam pricing transparently when asked.
- Check in and pretest patients efficiently and accurately.
- Collect necessary patient information from a front desk and technician perspective.
- Adjust or fit eyewear carefully and correctly.
- Collect copays and handle payments according to standard operating procedures.
- Dispense eyewear and contact lenses accurately.
- Order contact lenses.
- Assist with patient care and conduct pretests for eye examinations.
- Gather patients’ medical history information.
- Explain testing procedures, prepare patients, and administer tests of visual capabilities.
- Keep records, inventory, and notes during examinations.
- Maintain and clean examination equipment.
- Assist with answering phones and scheduling appointments when needed.
- Assist with dispensing eyewear and performing minor eyewear adjustments when needed.
- Show patients how to wear contact lenses and maintain proper hygiene.
- Take personal ownership of personal and store results.
- Perform other duties as assigned.
Benefits
- The compensation package may include eligible bonuses and commissions.
- iCare benefits are referenced; specific benefits are not detailed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
