Front Desk

HealthCARE Express • Marshall, TX

7d

About The Position

HealthCARE Express is seeking a Front Desk Team Member, also called a Director of First Impressions (D.O.F.I.), to support the patient experience and daily flow of a busy urgent care clinic. The role is often a patient's first and last interaction with the clinic and focuses on making patients feel welcome while keeping the front office organized and operations moving smoothly.

The team member greets and checks in patients, verifies demographic and insurance information, answers incoming calls and patient questions, collects payments and provides receipts, and scans documents into patient charts. The role also involves maintaining accurate system information, protecting patient confidentiality, and coordinating with the clinical team to support patient flow. The schedule is full-time, with 12-hour shifts typically from 8:00 AM to 8:00 PM, rotating Saturdays typically from 8:00 AM to 4:00 PM, and 30 or more hours per week. The schedule may vary based on clinic needs. Pay starts at $15.00 per hour and is based on experience.

Requirements

• Friendly, dependable, and comfortable working with the public.
• Organized and able to manage multiple tasks in a fast-paced environment.
• Confident using computers and learning new systems.
• Strong communication and customer service skills.
• Professional and respectful when handling confidential information.
• Flexible, team-oriented, and willing to help wherever needed.
• Strong work ethic and willingness to learn.

Nice To Haves

• Previous medical office or healthcare experience.
• Basic understanding of HIPAA.

Responsibilities

• Greet and check in patients.
• Verify demographic and insurance information.
• Answer incoming calls and patient questions.
• Collect payments and provide receipts.
• Scan documents into patient charts.
• Maintain accurate information in the system.
• Protect patient confidentiality.
• Work with the clinical team to keep patient flow moving.
• Be flexible and assist where needed in a changing urgent care environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• Accident and critical illness coverage
• Benefit Time Off
• Bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed