Front Desk Team Member

ChenMed•Virginia Beach, VA

1d•$14 - $20•Onsite

About The Position

The Care Facilitator is often one of a patient’s first contacts with ChenMed and serves as a patient advocate by providing exceptional customer service. This role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and views each interaction as an opportunity to build a trusting relationship with patients. The position also supports clinic scheduling and patient communications, verifies insurance and collects copayments, assists with referrals and follow-up appointments, and helps coordinate patient transportation and deliveries. The Care Facilitator maintains patient confidentiality and accurate records, supports HEDIS-related needs, and participates in team huddles.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer-service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Skill in operating phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure accuracy of reports and data.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients, record information, check patients in and out, schedule appointments, and conduct lobby checks to ensure organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter patient information, print forms, schedule appointments, respond to email, and generate new-patient packets.
Ensure patient and emergency-contact information is accurately documented.
Make “love” calls and mail birthday and greeting cards to patients.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate individual.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect necessary copayments.
Assist with follow-up and in-house specialist referral appointments.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients and reporting on hospitalizations, including HITS census and ENS Ping.
Present customer-service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation-related activities, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain the confidentiality of patients’ personal information and medical records.
Review patient and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.