Front Desk Team Member - Mueller
About The Position
The Front Desk Team Member is responsible for creating a welcoming guest experience while contributing directly to revenue through sales, service recommendations, retail sales, and rebooking. This is a sales-focused role with daily expectations for tracking results and meeting performance numbers. The team member greets guests, learns about their needs, recommends relevant services and products, and helps ensure clients book their next appointment before leaving. The position also involves client follow-up, participation in daily team huddles, introducing new guests to the barbershop, and maintaining the front desk and retail area.
Requirements
- Confident, people-first approach to guest interactions and sales.
- Comfortable discussing products and future appointments with guests.
- Able to respond constructively when guests hesitate about a product or price by asking questions and identifying objections.
- Organized and detail-oriented.
- Comfortable with technology and able to learn new software quickly.
- Coachable and receptive to feedback.
- Motivated by daily performance tracking and accountability.
Nice To Haves
- Experience with Mangomint or a similar CRM.
- Background in service, hospitality, retail, or healthcare reception.
Responsibilities
- Greet every guest warmly and help them feel at home upon arrival.
- Recommend services and products suited to each guest's needs.
- Book each client’s next appointment before they leave.
- Follow up with clients by phone, text, and email to maintain relationships and reduce no-shows.
- Track daily and monthly performance numbers, including prebooking rate and retail-to-service ratio.
- Participate in daily huddles to align with the team.
- Give new guests a brief tour of Olde Soul Barbershop.
- Ask satisfied clients for reviews and referrals naturally.
- Keep the front desk and retail area clean, stocked, and presentable.
Benefits
- Competitive hourly pay of $17 plus commission and performance bonuses.
- Supportive team that celebrates wins together.
- Ongoing training and opportunities to grow in the role and beyond.
- Discounts on services and products.
- A workplace focused on the experience it creates for guests and team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
