Front Desk Team Member

ChenMed•Normandy, MO

1d•$14 - $20•Onsite

About The Position

The Care Facilitator is often one of a patient’s first points of contact with ChenMed and serves as a patient advocate by providing exceptional customer service. This role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and treats each interaction as an opportunity to build a trusting relationship with patients. The position supports patient scheduling and clinic operations, handles communications and documentation, verifies insurance and collects applicable copays, and helps coordinate referrals and transportation. The Care Facilitator also contributes to patient comfort, service recovery, and care-team communication.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer-service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Ability to operate phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure accurate reports and data.
Strong verbal and written communication skills and demonstrated listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients, record information, check patients in and out, schedule appointments, and conduct lobby checks to ensure organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer systems to enter new-patient information, print forms, schedule appointments, respond to emails, and prepare new-patient packets; ensure patient and emergency contact information is accurately recorded.
Make “love” calls and mail birthday and greeting cards to patients for special events.
Answer telephone calls, take detailed and accurate messages, and direct messages to the appropriate person.
Clearly communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect applicable copays.
Assist with scheduling follow-up visits and in-house specialist referrals when needed.
Escort patients to exam rooms and help ensure their comfort and well-being.
Act as the PCP’s HEDIS champion by highlighting HEDIS needs for scheduled patients and reporting on hospitalizations, including HITS census and ENS Ping.
Present customer-service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain the confidentiality of patients’ personal information and medical records.
Review patient and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.