Front Desk Supervisor at Renaissance Westerville
About The Position
The Front Desk Supervisor oversees front desk operations and guides a high-performing team to deliver excellent guest service and consistent operations. The role supports memorable guest experiences and team members’ career growth. Responsibilities include managing guest arrivals, departures, reservations, room blocks, guest requests, room availability, revenue and inventory controls, guest communications and service recovery, financial transactions, and the cleanliness and organization of the front desk and lobby. The supervisor also trains, supports, and schedules team members and ensures compliance with safety, security, and operational procedures. The position requires a high school diploma. Hospitality or leadership experience is preferred. Candidates should have strong leadership, communication, and guest service skills; be organized and able to multitask in a fast-paced environment; and demonstrate attention to detail, problem-solving ability, basic computer skills, and the ability to manage financial transactions. A professional, reliable, and service-focused approach is expected. The schedule must be flexible and include evenings, weekends, and holidays. Full-time associates are eligible to participate in the company’s comprehensive benefits package. Concord describes its culture as based on Quality, Integrity, Community, Profitability, and Fun, and emphasizes associate development, work-life balance, diversity, and customer service. The company is an equal opportunity employer and maintains a drug-free workplace.
Requirements
- High school diploma required.
- Strong leadership, communication, and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Basic computer skills and ability to manage financial transactions.
- Professional, reliable, and service-focused.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Hospitality or leadership experience.
Responsibilities
- Oversee front desk operations and ensure excellent guest service.
- Train, support, and schedule team members.
- Manage check-in and check-out, reservations, room blocks, and guest requests.
- Monitor room availability and support revenue and inventory controls.
- Handle guest communications, concerns, and service recovery.
- Process payments, balance cash, and complete daily financial tasks.
- Maintain a clean, organized front desk and lobby environment.
- Ensure compliance with safety, security, and operational procedures.
Benefits
- Competitive wages
- Medical, dental, and vision plans
- Life insurance with short-term and long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training and development and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
