Front Desk Supervisor - 2nd Shift

Hyatt Regency Cincinnati•Cincinnati, OH

1d•Onsite

About The Position

Hyatt Regency Cincinnati is seeking a customer-focused Front Desk Supervisor to lead the front desk team and support smooth hotel operations. The supervisor helps deliver exceptional guest service, resolve guest needs, and create memorable experiences while promoting teamwork and service excellence. The role supervises front desk activities, including check-in, check-out, and guest services; leads, trains, and onboards front desk staff; and ensures guest reservation and billing information is accurate and complete. The supervisor also works with other departments to address guest issues, maintains an organized front desk area, and monitors compliance with hotel policies and procedures. The position requires a flexible schedule that includes nights and weekends.

Requirements

Prior cash handling experience.
High school graduate or G.E.D. equivalent.
Ability to communicate effectively with the public and other Team Members.
Fluent in reading, writing, and speaking English.
Six months of front desk experience.
Strong computer skills.
Flexible schedule, including nights and weekends.

Responsibilities

Supervise front desk operations, including check-in, check-out, and guest services.
Lead and motivate the front desk team to provide exceptional customer service.
Handle guest inquiries, concerns, and special requests professionally and efficiently.
Train and onboard new front desk staff members.
Ensure guest reservations and billing information are accurate and complete.
Collaborate with other departments to resolve guest issues and enhance guest experiences.
Maintain a clean and organized front desk area.
Monitor and maintain compliance with hotel policies and procedures.