Supervisor Front Desk

Hilton Grand Vacations • Celebration, FL

4d

About The Position

The Front Desk Supervisor oversees daily Front Office operations and supports guests and Front Desk staff. The role includes welcoming owners and guests, assisting with check-in and checkout, verifying reservation and payment details, promoting Hilton Grand Vacations services and member benefits, and ensuring Front Office quality standards and procedures are consistently followed. The supervisor trains and supports team members, coordinates front desk tasks, manages the house bank and daily receipts, and maintains logs of guest opportunities and corrective actions. The position also requires timely follow-up on unresolved situations and credit opportunities, sharing relevant information with other managers and supervisors, and maintaining regular attendance.

Requirements

• High school diploma or GED.
• Prior related experience.
• Ability to read, analyze, and interpret complex documents.
• Ability to prepare and interpret business communications and reports.
• Basic mathematical skills.
• Strong practical problem-solving skills and good judgment in varied guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on one's feet, influence others, and mentor others.

Nice To Haves

• Associate's degree or college education.
• Voice Certified.
• Three or more years of related experience.
• Prior management or supervisory experience.

Responsibilities

• Supervise daily Front Office operations.
• Assist guests with check-in and checkout, and support Front Desk staff with questions and guest situations.
• Greet and welcome owners and guests upon arrival.
• Register guests in the computer system and verify reservation, address, and credit information.
• Promote Hilton Grand Vacations services and provide recognition and benefits to members.
• Train and direct new department team members and provide ongoing training and support to the team.
• Ensure Front Office quality standards are met and policies and procedures are consistently applied.
• Maintain a house bank, make deposits, and accurately report receipts daily.
• Oversee the proper sequence of guest registration and checkout activities.
• Assign subordinates tasks related to credit, missing addresses, registration cards, posting charges, and front desk cleanliness and organization.
• Post miscellaneous charges as requested.
• Maintain a daily log of guest opportunities and corrective action steps.
• Follow up promptly on unresolved situations and pass relevant information to other managers or supervisors.
• Follow up on credit opportunities during each shift.
• Perform other duties as assigned by management.
• Maintain regular attendance in accordance with company standards.

Benefits

• Medical, dental, and vision health care options, with eligibility beginning on day one.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED