2027 Front Desk Supervisor

Under Canvas • Pigeon Forge, TN

5d • $17 - $20

About The Position

As a Front Desk Supervisor with Under Canvas, you will oversee Front Desk operations and supervise Camp Concierges and Night Auditors. You will engage with guests from arrival through the duration of their stay, ensuring interactions reflect a commitment to exceptional hospitality. The role focuses on creating memorable guest experiences and helping guests enjoy the outdoors with family, friends, and nature, while serving guests with diverse interests, backgrounds, and levels of comfort in an outdoor environment.

This is a seasonal, hourly position. Team member housing is available for the duration of employment, subject to the conditions described in the posting.

Requirements

• High School Diploma or GED (listed as a preferred qualification).
• One or more years of supervisory experience, preferably in hospitality, lodging, or guest services (listed as a preferred qualification).
• Experience with POS and reservation systems, or the ability to learn them quickly.
• Ability to influence others, lead effectively, and collaborate within a team environment.
• Strong problem-solving and solution-oriented mindset.
• Excellent customer service and team leadership skills.
• Strong attention to detail and organizational abilities.
• Outstanding communication skills and a genuine, outgoing, friendly, and dynamic personality.
• Ability to independently lift a minimum of 45 lbs.
• Ability to walk and stand extensively, bend, twist, lift, and maneuver on uneven outdoor terrain.
• Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
• Use personal protective equipment (PPE) when applicable.
• Employment may be contingent upon satisfactory completion of a background check and/or motor vehicle record check, if required.

Nice To Haves

• High School Diploma or GED.
• One or more years of supervisory experience, preferably in hospitality, lodging, or guest services.
• Experience with POS and reservation systems.

Responsibilities

• Maintain composure, act decisively, and remain resourceful amid unpredictable situations, including changing weather, guest concerns, and operational challenges.
• Communicate clearly, accurately, completely, and promptly with guests and team members.
• Learn and share knowledge of local culture, attractions, activities, and outdoor adventures.
• Anticipate operational needs and delegate tasks effectively to team members.
• Resolve guest recovery situations independently when the Assistant General Manager or General Manager is unavailable.
• Identify opportunities to streamline processes, improve efficiency, and maximize available resources.
• Create a warm, welcoming environment through enthusiasm for the outdoors and commitment to exceptional guest service.
• Greet and check in guests, assist with transportation to accommodations, and provide tours of the camp, amenities, activities, and food and beverage offerings.
• Anticipate guest needs and respond promptly to concerns and requests throughout their stay.
• Participate in daily and weekly meetings to keep Camp Concierges and Night Auditors informed about upcoming arrivals, special events, group bookings, and on-site and off-site activities.
• Reconcile accounting ledgers, process accounting adjustments, manage credit card transactions, and prepare guest billing.
• Ensure efficient use of labor, supplies, and operational resources.
• Meet deadlines and scheduling requirements while maintaining high service standards.
• Assist management with recruiting, hiring, onboarding, training, scheduling, and coaching team members.
• Assign accommodations based on inventory, guest requests, and reservation guarantees.
• Lead the front desk team in supporting Under Canvas sustainability initiatives.
• Partner with the Housekeeping Supervisor to ensure lost-and-found procedures are followed consistently.
• Foster a positive team culture in which employees feel valued, respected, and supported.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible team members.
• 401(k) plan, subject to eligibility requirements under applicable law.
• Heavily discounted Under Canvas stays for family and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee housing available for employees only, with no pets, subject to fringe benefit and maintenance fee payroll deductions.
• Employee Assistance Program (EAP).

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED