2027 Front Desk Supervisor

Under Canvas • Dalton, NH

7d • $17 - $19

About The Position

Under Canvas is hiring a seasonal, hourly Front Desk Supervisor responsible for overseeing Front Desk operations and supervising Camp Concierges and Night Auditors. The role engages with guests from arrival through their stay and ensures interactions reflect the company’s commitment to exceptional hospitality. The supervisor helps guests relax and enjoy the outdoors by making sure they have what they need, while welcoming guests with varied backgrounds, interests, and levels of comfort in an outdoor setting.

The position includes team member housing for the duration of employment. The supervisor supports daily front desk operations, guest service and recovery, team coordination, accounting and billing, resource efficiency, and sustainability initiatives. The role is physically active and takes place in an outdoor environment, including uneven terrain and potentially extreme weather conditions.

Requirements

• Ability to independently lift a minimum of 45 lbs.
• Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
• Ability to perform extensive walking, standing, bending, twisting, lifting, and maneuvering on uneven terrain in an outdoor environment.
• Use personal protective equipment (PPE) when applicable.
• Employment may be contingent on satisfactory completion of a background check and/or motor vehicle record check, if required.

Nice To Haves

• High School Diploma or GED.
• One or more years of supervisory experience, preferably in hospitality, lodging, or guest services.
• Experience with, or ability to quickly learn, POS and reservation systems.
• Ability to influence others, lead effectively, and collaborate within a team environment.
• Strong problem-solving and solution-oriented mindset.
• Excellent customer service and team leadership skills.
• Strong attention to detail and organizational abilities.
• Outstanding communication skills and a genuine, outgoing, friendly, and dynamic personality.

Responsibilities

• Maintain composure, make decisions, and remain resourceful during changing weather, guest concerns, and operational challenges.
• Communicate clearly, accurately, completely, and promptly with guests and team members.
• Learn and share knowledge of local culture, attractions, activities, and outdoor adventures.
• Anticipate operational needs and delegate tasks effectively.
• Resolve guest recovery situations independently when the Assistant General Manager or General Manager is unavailable.
• Identify opportunities to streamline processes, improve efficiency, and maximize available resources.
• Create a welcoming environment through enthusiasm for the outdoors and commitment to guest service.
• Greet and check in guests, assist with transportation to accommodations, and provide tours of the camp, amenities, activities, and food and beverage offerings.
• Anticipate guest needs and respond promptly to requests and concerns.
• Participate in daily and weekly meetings to inform Camp Concierges and Night Auditors about arrivals, special events, group bookings, and on-site and off-site activities.
• Reconcile accounting ledgers, process accounting adjustments, manage credit card transactions, and prepare guest billing.
• Ensure efficient use of labor, supplies, and operational resources.
• Meet deadlines and scheduling requirements while maintaining high service standards.
• Assist management with recruiting, hiring, onboarding, training, scheduling, and coaching team members.
• Assign accommodations based on inventory, guest requests, and reservation guarantees.
• Lead the front desk team in supporting Under Canvas sustainability initiatives.
• Partner with the Housekeeping Supervisor to ensure lost-and-found procedures are followed consistently.
• Foster a positive team culture in which employees feel valued, respected, and supported.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible team members.
• 401(k) plan, subject to eligibility requirements under applicable law.
• Heavily discounted Under Canvas stays for family and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee housing available for employees only, with no pets, subject to fringe benefit and maintenance fee payroll deductions.
• Employee Assistance Program (EAP).

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED