2027 Front Desk Supervisor

Under Canvas • Livingston, MT

15d • $20 - $21 • Onsite

About The Position

As a Front Desk Supervisor with Under Canvas, you oversee Front Desk operations and supervise Camp Concierges and Night Auditors. You engage with guests from arrival through their stay, ensuring interactions reflect a commitment to exceptional hospitality. The role focuses on creating memorable guest experiences and helping guests enjoy the outdoors with family, friends, and nature. Under Canvas welcomes guests with varied interests, backgrounds, and levels of comfort in an outdoor environment.

This is a seasonal, hourly position that includes team member housing for the duration of employment. The position requires work in an outdoor environment and the use of personal protective equipment when applicable. Employment may be contingent upon satisfactory completion of a background check and/or motor vehicle record check, if required.

Requirements

• High School Diploma or GED is listed as a preferred qualification.
• One or more years of supervisory experience, preferably in hospitality, lodging, or guest services, is listed as a preferred qualification.
• Experience with, or ability to quickly learn, POS and reservation systems.
• Ability to influence others, lead effectively, and collaborate within a team environment.
• Strong problem-solving and solution-oriented mindset.
• Excellent customer service and team leadership skills.
• Strong attention to detail and organizational abilities.
• Outstanding communication skills and a genuine, outgoing, friendly, and dynamic personality.
• Ability to independently lift a minimum of 45 lbs.
• Ability to perform extensive walking, standing, bending, twisting, lifting, and maneuvering on uneven outdoor terrain.
• Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
• Use personal protective equipment (PPE) when applicable.

Nice To Haves

• One or more years of supervisory experience, preferably in hospitality, lodging, or guest services.
• Experience with POS and reservation systems; the ability to quickly learn these systems is also accepted.
• High School Diploma or GED.

Responsibilities

• Maintain composure, act decisively, and remain resourceful amid changing weather, guest concerns, and operational challenges.
• Provide clear, accurate, complete, and timely communication to guests and team members.
• Learn and share knowledge of local culture, attractions, activities, and outdoor adventures.
• Anticipate operational needs and delegate tasks effectively to team members.
• Resolve guest recovery situations independently when the Assistant General Manager or General Manager is unavailable.
• Identify opportunities to streamline processes, improve efficiency, and maximize available resources.
• Create a welcoming environment through enthusiasm for the outdoors and a commitment to exceptional guest service.
• Greet and check in guests, assist with transportation to accommodations, and provide tours of the camp, amenities, activities, and food and beverage offerings.
• Anticipate guest needs and promptly respond to concerns or requests throughout their stay.
• Participate in daily and weekly meetings to inform Camp Concierges and Night Auditors about upcoming arrivals, special events, group bookings, and on-site and off-site activities.
• Reconcile accounting ledgers, process accounting adjustments, manage credit card transactions, and prepare guest billing.
• Ensure efficient use of labor, supplies, and operational resources.
• Meet deadlines and scheduling requirements while maintaining high service standards.
• Assist management with recruiting, hiring, onboarding, training, scheduling, and coaching team members.
• Assign accommodations according to inventory, guest requests, and reservation guarantees.
• Lead the front desk team in supporting Under Canvas sustainability initiatives.
• Partner with the Housekeeping Supervisor to ensure lost-and-found procedures are followed consistently.
• Foster a positive team culture where employees feel valued, respected, and supported.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible team members.
• 401(k) plan, subject to eligibility requirements under applicable law.
• Heavily discounted Under Canvas stays for family and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee housing available for employees only (no pets), subject to fringe benefit and maintenance fee payroll deductions.
• Employee Assistance Program (EAP).

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED