Front Desk Supervisor- $23.00-$26.00

Valor Hospitality Partners • San Diego, CA

7d

About The Position

The Front Desk Supervisor assists the Guest Services Manager with overseeing guest service staff and ensuring guests receive professional, competent service. As a first point of contact, the supervisor welcomes guests and helps create a positive experience. The role includes performing and assisting with a range of front desk functions, maintaining knowledge of the hotel software and transactions, training new Guest Service Agents, coordinating with Engineering and Housekeeping, and supporting department staffing and documentation.

Requirements

• Excellent computer skills.
• Excellent cash-handling skills.
• Sociable, outgoing, lively, and guest-service-oriented behavior.
• Ability to communicate information and hotel services to management, staff, and guests.
• Ability to stand for extended periods.
• Ability to lift, pull, push, bend, and move items to support the hotel and outlets.

Responsibilities

• Assist the Guest Services Manager in overseeing guest service staff and ensuring professional, competent service to guests.
• Greet guests in a welcoming manner as their first point of contact.
• Perform and assist with front desk functions, including Guest Service Aide, PBX Operator, Guest Service Agent, and reservations duties.
• Maintain working knowledge of the software system, daily transactions, reservations operations, room rates, and posting charges.
• Train new Guest Service Agents.
• Communicate guest maintenance requests to the Engineering Department.
• Check AM and PM discrepancy reports.
• Communicate guest room matters and requests to the Housekeeping Department.
• Issue safety deposit boxes to guests upon request.
• Follow safety and security procedures and rules to support a safe work environment.
• Assist the Guest Services Manager with preparing the weekly schedule and maintaining documentation, including time cards, disciplinary procedures, and reviews.
• Assist the Guest Services Manager with special requests, group blocking, and unusual circumstances.

Benefits

• Competitive salary
• Team Member Hotel Discount Program
• Uniforms provided
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO beginning after 90 days of employment
• Immediate eligibility for a 401(k) with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and beverage discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed