Front Desk Supervisor- $23.00-$26.00
About The Position
The Front Desk Supervisor assists the Guest Services Manager in overseeing guest service staff and ensuring guests receive professional, competent service. As a first point of contact, the supervisor greets guests in a welcoming manner and supports the full range of front desk functions, including guest service aide, PBX operator, guest service agent, and reservations work. The role requires working knowledge of the hotel software system, daily transactions, reservations operations, room rates, and posting charges. The supervisor trains new Guest Service Agents, coordinates with Engineering about guest maintenance requests and with Housekeeping about room discrepancies and guest requests, and issues safety deposit boxes when requested. The position also supports safe work practices, staffing and scheduling, documentation, special requests, group blocking, and unusual circumstances.
Requirements
- Excellent computer skills.
- Excellent cash-handling skills.
- Sociable, outgoing, lively, guest-service-oriented behavior.
- Ability to communicate information about hotel services to management, staff, and guests.
- Ability to stand for extended periods.
- Ability to lift, pull, push, bend, and move items to support the hotel and outlets.
Responsibilities
- Assist the Guest Services Manager in overseeing guest service staff and ensuring professional, competent guest service.
- Greet guests in a welcoming manner as the first point of contact.
- Perform and assist with front desk functions, including Guest Service Aide, PBX Operator, Guest Service Agent, and reservations duties.
- Maintain working knowledge of the software system, daily transactions, and reservation operations.
- Know how and where to post charges and be familiar with room rates.
- Train new Guest Service Agents.
- Communicate guest maintenance requests to the Engineering Department.
- Check AM and PM discrepancy reports and communicate with Housekeeping about guest rooms and requests.
- Issue safety deposit boxes to guests when requested.
- Follow safety and security procedures and rules to provide a safe work environment.
- Assist the Guest Services Manager with weekly scheduling and maintaining time cards, disciplinary documentation, reviews, and other records.
- Assist with special requests, group blocking, and unusual circumstances.
Benefits
- Competitive salary
- Team Member Hotel Discount Program
- Uniforms provided
- Health, dental, vision, and life insurance, plus other supplemental options
- Paid PTO beginning after 90 days of employment
- Immediate eligibility for a 401(k) with employer match
- Team Member Awards and Recognition programs throughout the year
- Food and Beverage Discounts
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
